General

The signing of the Booking Form or receipt of a cheque/bank transfer for deposit by the party leader confirms the acceptance of the terms and conditions set out and shall be binding on the person(s) booking and intending to occupy the premises (or any subsequent amendments to this list).
This property is fully licensed for short-term rental and Florida State law declares that everyone occupying the house must be listed on the booking form. This includes small children and must be adhered to. The maximum occupation stated by Florida Law for this villa is 12 persons plus a baby and this occupancy limit may not be exceeded.
The property may not be shared, sub-let or assigned to other persons.
Minimum stay of 7 nights
The villa is available for occupation from 1600 hours, local time.
Departure time is 10.00 AM unless otherwise agreed with our management company or ourselves. Vacating after 10.00 AM may incur a charge equivalent to one day's accommodation.
There are fire alarms situated around the entire villa. Any tampering of these alarms will result in a deduction of £30 Sterling / $60 USD from your security bond.
All local and national telephone calls to USA and Canada are free (premium numbers excluded).
Wireless internet access is provided free of charge.
All bed linen and towels excluding beach towels are provided for your needs.
No parties of guests who are all under the age of 21 will be accepted.
Please note no excessive noise or loud music after midnight for the respect of all the neighbours.
NO PETS or ANIMALS are allowed in the villa. Exceptions are made for service animals. Should pets or animals be found on the property a deep clean and carpet cleaning charge will be deducted from the security deposit and you may be evicted from the property. This condition is strictly enforced.
For the comfort of guests, our home is non-smoking. Failure to comply with this clause will render this booking void and our management company have the right to evict your whole party from the home. Should any damage caused by cigarettes (including but not limited to cigarette and cigar burns) be found on any part of the property the appropriate charge would be deducted from the security deposit.
Florida has a sub-tropical climate and some insects and small creatures are inevitable and are not a cause for complaint. Their presence is no reflection on the cleanliness of the property. The home is treated regularly as part of a pest and termite control program. It is vital that all external doors and windows are kept shut at all times, not only will this help to keep bugs from the property, but it will also enable the air conditioning unit to function more efficiently.
Care must be taken with food that is left uncovered. Spoiling and contaminating food left uncovered can attract insects very quickly. Any added costs for pest control services incurred from lack of care in this may be passed to you.

Payment details

A non-refundable deposit of £300 Sterling / $600 USD per week is due within 7 days of your initial reservation, to be sent with the completed booking form.
On receipt of your deposit, we will bank your cheque and wait for clearance, following which we will send out a confirmation of booking.
Payment of the balance is due 10 weeks prior to your arrival date. After bank clearance of your parties' final payment, an arrival Pack will be forwarded to you.
A refundable security deposit of £300 Sterling / $500 USD / must be paid with your deposit.

Security/Breakages Bond

A refundable security deposit of £300 Sterling / $500 USD must be paid with your deposit.
This security deposit of £300 Sterling / $500 USD will be repaid to your party by cheque, within 30 days of your departure, providing the local management have reported no breakages. We check the inventory prior to your arrival and after your departure and will advise of any faults. These may include additional cleaning costs for spills, stains etc. A charge of up to £25 Sterling / $50 USD may be made where there is excessive rubbish for removal by the Management Company after your departure.
We retain the right to retain the security deposit (either in part or full) to cover breakages, damage or non-return of the key. Receipts for repairs/replacements will be provided in the unlikely event that such retention of the security deposit is required.
You will be provided with a key code for the front door and a code for the alarm. Keep these codes safe – normally on your mobile device for ease. In the situation that you lock yourself out, you are to phone our management company immediately and they will assist you to gain access.
The client is held responsible for any damage or breakages that may be caused to the property, its contents and also for any items in the inventory during your stay. All damage and faults caused or found at the home must be reported to our management company at the earliest opportunity.
We reserve the right to pursue a quest for recompense for any and all damages caused which may exceed the value of the security deposit within 14 days of being served notice of this.

Safety and Security

Due to State Fire Regulations under no circumstances may more than the maximum number of persons identified on the Booking Form occupy the property.
Children must be supervised at ALL TIMES whilst in the pool area.
Glass is NOT permitted in the pool area. Plastic glasses are provided.
Villa Alarm - Guests must use the villa alarm at all times when the villa is vacated. If the property is burgled and it is found that the alarm has not been set, you could invalidate your travel insurance and lose your security deposit to cover our insurance policy.

Swimming Pool & Spa

When the pool is not in use, you should use the pool security fence.
If pool heating is required there is an additional charge. The owners cannot guarantee the temperature of the pool and the spa as this will vary according to climatic conditions at the time.
Guests are not permitted to touch the pool heater controls.
The owner or management will not be held responsible for any electrical or mechanical failure of pool heating equipment other than a whole or partial refund of any extra fee that has been charged to heat the pool. No compensation for loss of pool heating will be paid.

Liability

The owners and their agents do not accept liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of use of the pool, spa and villa.
It is your responsibility to ensure that children are always supervised properly in and around the pool, spa and inside the villa.

Complaints or Dissatisfaction

In the unlikely event of a complaint during your stay please contact the Management Company immediately.
If the matter cannot be resolved, you should contact the owner, in writing, within 14 days of the end of the rental period.
If the problem has not been reported, as requested to the Management Company the owner cannot accept any responsibility.

Cancellation

In the event of your party needing to cancel, the following conditions will apply.

Cancellation Notice Cancellation Cost

10 weeks plus prior to arrival date Loss of deposit

Less than 10 weeks prior to arrival date 100% of the total charge

Deposit is non-refundable upon cancellation
Failure to pay the final balance by the due date (10 weeks prior to arrival) may result in loss of the booking and deposit. If we do not receive the payment we will endeavor to contact the guest but if we receive no payment or communication, then unfortunately we reserve the right to cancel the booking and retain the deposit.
If you do have a problem, PLEASE contact us as soon as possible to discuss the matter.
We recommend that all guests take out adequate holiday, injury, medical and cancellation insurance cover at the time of booking.

Cancellation by the Villa Owner or Management Company

In the unlikely event that personal circumstances necessitate cancellation of the booking we will refund any monies paid by the party (without interest, compensation or consequential loss of any kind). However, our management company will always help us by seeking to relocate your booking to a villa of a similar or superior standard.
Force Majeure: The owners or their agents cannot accept responsibility, be responsible or be liable in respect of damage or changes caused by Force Majeure, e.g. strikes, floods, closure of airports, weather conditions, pandemics or other events beyond our control.

Construction

Our home is in a new residential area and from time to time there may be construction work occurring. All the properties on our street and the adjoining streets are complete but work could be happening a few minutes further into the development. We will endeavour whenever possible to inform you of such work, however, we cannot accept liability for unforeseen works.

Disclaimer

LIABILITY – The property is privately owned and neither the owners nor the management personnel accept any responsibility whatsoever for personal injury, accidents or loss or damage to personal effects, however caused. The owners and their agents reserve the right of entry at any time (includes such workers as pool, maintenance, gardeners etc.).
Whilst all information supplied in the brochure and website is deemed to be correct to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form any part of the contract.

Law

This contract is subject to and shall be constructed in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

We want our house to remain as clean and tidy for each and every visitor, so please respect our home and treat it with the care it deserves. If you wish to discuss any of these terms and conditions, please telephone the owners in the UK – Linda Needham on 07851 673499